Frequently Asked Questions

Find answers to common questions about Rachy and our services.

General Questions

Rachy is an on-demand home services marketplace that connects customers with verified, licensed professionals for services like plumbing, electrical work, HVAC, cleaning, and more.

For Customers

For Service Professionals

Services & Pricing

Safety & Privacy

Emergency Services

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Frequently Asked Questions

General Questions

What is Rachy?

Where does Rachy operate?

Is Rachy available 24/7?

How do I create an account?

For Customers

How do I book a service?

How long does it take to get service?

How are professionals verified?

What is the satisfaction guarantee?

How do I pay for services?

Can I reschedule or cancel?

Is my payment information secure?

What if the professional doesn't show up?

For Service Professionals

How do I become a service professional on Rachy?

What are the requirements to join?

How long does the verification process take?

How much does it cost to join Rachy?

How do I get paid?

Can I control my availability?

How are ratings calculated?

Can I decline job requests?

Services & Pricing

What services does Rachy offer?

How is pricing determined?

Are there hidden fees?

Do you offer service warranties?

What if a service costs more than the estimate?

Safety & Privacy

Is it safe to let professionals into my home?

What information do I need to provide?

How is my personal information protected?

What happens to my data if I delete my account?

Emergency Services

When should I use emergency services?

What is the emergency response time?

Is emergency service more expensive?

Can you help with insurance claims?

Didn't find what you're looking for?

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