Privacy Policy

1. Introduction

Rachy ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information you provide directly, such as:

• Account registration information (name, email, phone, address)
• Service request details and descriptions
• Payment information (processed securely, not stored)
• Photos and documents uploaded for service requests
• Communication history and support tickets
• Device information and usage data

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process payments and send confirmations
• Match customers with service professionals
• Respond to customer support requests
• Send service-related notifications
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing

We share your information with service professionals matched to your request, with your consent. We may also share information with:

• Service providers and payment processors
• Law enforcement when legally required
• Professional affiliates and partners

We never sell your personal information to third parties.

5. Data Security

We use industry-standard encryption and security measures to protect your information. All payment information is processed through secure, PCI-DSS compliant payment gateways.

6. Your Privacy Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent at any time

Contact us at privacy@rachy.com to exercise these rights.

7. Cookies and Tracking

We use cookies to improve your experience and analyze usage patterns. You can control cookie settings in your browser.

8. Third-Party Links

Our website may contain links to third-party sites. We're not responsible for their privacy practices. Please review their privacy policies before providing information.

9. Children's Privacy

Our services are not intended for users under 18. We don't knowingly collect information from minors.

10. Policy Changes

We may update this Privacy Policy periodically. Changes will be posted with an updated date. Your continued use of our services indicates acceptance of changes.

11. Contact Us

For privacy concerns, contact us at: